Staff are AMAZING
Kind and friendly and go out of their way to help
We had lost our luggage and got back a little late and had no problems... read more checking in around 11:30 at night
Staff even went as far as to call the luggage department many times to check up on the whereabouts
The rooms and resort are even better in person and so relaxing! Very affordable prices and after staying at a few other resorts (higher price) we wish we have had booked our stay longer.
Buffet was great and has many choices and lots of fresh fruit
Location is also in a great spot
Have been to many south East Asian countries and many resorts and I would say value for money and the friendly ness of the staff were a 10/10 highly recommend!!!! More
A great place to relax from the time we arrived until the we left. All staff were so friendly and caring. Nothing was ever too much trouble. Enjoyed the... read more pool areas and everything was clean and fresh. The younger staff enjoyed interacting with us learning a bit on of English and having a few laughs.
We booked with hays and travelled with TUI for a family wedding quiet a few of us in Phuket staying in different places.
We had 2 rooms next to... read more each other and 4 of us stayed here . One double room for myself husband and our kids had a twin room next door .
Location we didn’t mind at all it’s a steady 15 m walk down hill to the beach it is very busy but if you walk single file it’s safe enough . Plenty of places to eat close to hotel and they’re all pretty good . If you turn right out of the hotel there are also good bars restaurants and you will see a yellow school bus give it a go great local food well presented and the bus has air con only soft drinks we had great food several lunch times.
The hotel provides a drop off at the beach at 10 am just one way though if you ask reception they will book you on it. If you have had a long beach day you can get a tuc tuc back 200b I struggled walking back in the heat but have a heart condition managed fine at night .
Taxi s ; the hotel have their own taxi service and we booked a mini bus one day to several temples and he waited for us really reasonable we used them several times various trips .
Food : we thought breakfast was very good choice of eggs bacon pastries along with Thai food . Good coffee and cold drinks . No complaints from us . We used room service via boat a few times great burgers and spring rolls . We had 2 evening meals which were also good . You do pay more but it’s good food and not overly expensive. The blue area also has a snack bar we didn’t use though but suspect food good .
Hotel staff : from reception to kitchen dining cleaners or Gardner’s taxi drivers . Everyone was friendly helpful and had a smile for you . A credit to the hotel working very hard and long hours in the heat and during the madness of the virus pandemic we found everyone pleasant . Our cleaners did a great job of looking after our rooms during our stay . We would like to thank everyone for looking after us. It can’t be easy delivering room service by boat .
The rooms ; both our rooms were the same size . Large comfortable king size bed the singles were also good . Lovely powerful shower and big baths which was nice to have . The bathrooms had shower gels moisture cream and ear buds etc . Electronic safe you set no charge . Kettle with tea coffee milk replaced every day . Hair dryer but not very powerful no issue for me but my daughter has long thick hair which takes ages to dry . The mini fridge has 2 waters included and replaced every day anything more you are charged for which is fair enough you can buy your own and store it . Big tv not many English channels but we don’t watch it on hols . Patio has 2 comfortable sun beds on it and somewhere to hang your clothes . 2 beach towels replaced everyday . An outside fan and light . You just walk straight out and in the pool which is great it’s not very deep and you can swim all around the channel . You can also sun bathe on loungers dotted around on the larger part of pool or on the islands . Lots of pretty plants trees around . 2 swim up bar s but if we wanted to use had to walk to them would have been better if all the pools were connected or a lazy river . Our pool area seemed to be quiet compared to the others and the blue area seemed bigger with newer rooms .
We had an issue with patio door and it was repaired in less than 5 mins great service .
Needs attention :
The sun loungers around the pool are a bit rusty and uncomfortable need replacing unlike the ones on your patio which are fab .
The gardens need weeding outside each room looks bit untidy ( pool side ) the cats also use the islands ( love cats we have 2 but not the smell ).
Pool needs cleaning more than we saw
Toilets at breakfast are like a sauna .
Security we didn’t see or have any issues but it did appear anyone could walk in .
Not enough spare napkins when eating or spare cutlery.
Our block of rooms are looking little tired curtains cushions need replacing.
We had a lovely stay and definitely would recommend to come if we came to Karon again we would return . The hotels small friendly and peaceful just needs few tweaks to bring it up to 4 star .